Sublimated & Personalised items

Unfortunately, unless faulty, we are unable to offer returns for all sublimated or personalised products (this includes names, numbers, initials, sponsors, club logos/badges, etc). We therefore stress the importance of checking all aspects of your order, in particular any artwork/spelling and also making sure to reference our sizing guide as we cannot be held responsible for incorrect ordering.

Non Faulty Returns

All customers have 14 days (from the date of receiving their goods) to return items to us. We ask for an initial notification via email and then we are very happy to refund for all qualifying products as long as they are returned to us in their original packaging and clearly in an unworn condition. Upon successful inspection refunds will be issued for the price paid for the garment only (does not include delivery refund).

Returns should be sent to:

Futera Team UK

Unit 3 Mariners Court

Lower Street

Plymouth

Devon

PL4 0BS

Exchanges

For anyone wishing to exchange items, we politely request customers to follow the 'Non Faulty Returns' policy and then reorder the new preferred item as a separate order.

Faulty Returns

In the unfortunate event that an item should arrive to you in a faulty or unsatisfactory condition then please get in touch asap. We can then email a pre paid returns label to you or arrange for the item to be collected. Once it has been received by us and checked we will be in touch to discuss either processing a full refund or sending out an alternative product. We allow up to 28 days for faulty goods to be returned to us from the date they were received. After this time we are unable to refund or exchange goods.

For sublimated kit orders we have an initial minimum order of 10 items of the same design. There is no minimum order for future sublimated orders or training/teamwear.

We are fully aware that people come in all shapes and sizes. So yes, you can order any number of womens, mens and youth items in the same kit order.

Absolutely. You don’t need to be part of a club to order from us.

Yes we do. It can be found on our website in the drop down menu on the 'Our Range' section.

Not at all, we supply teamwear that can be worn across a variety of sports, including hockey! Our website showcases our ranges that suit many sporting arenas.

We do have the option for customers to order samples from us; there is a fee for this service which is fully refundable on their return. However, we are based in Plymouth and anyone is most welcome to visit our Futera Team UK office to look through our full product range. Alternatively, we are very happy to create bespoke videos and photos for anyone wanting to see certain products or sizes.

We actually charge the same price for 1 item as we do for 1000. The reason for this is that all clubs buy their kit differently. Some may choose to buy in one large order, whereas others rely on players or parents to buy individually from their club shop - and we don't feel these individuals should pay more if this is the preferred method their club chooses to go with. So it is one price for all!

There are no hidden costs. Where it is applicable VAT is included within the advertised prices. The only additional costs will be if personalisation is required on non sublimated products (but prices are quite clear for this on the info for each item) and there is also a delivery charge that is added at checkout.

When ordering fully sublimated teamwear all personalisation can be fully printed into the fabric of the jersey at no extra cost. This includes individual names and numbers.

If a garment requires heat press for your personalisation then there is an additional charge. This works out at £2.50 per small logo (Club Logo/Initials/Number) or £3.00 per large logo (Name/Sponsor/Number).

Embroidery is also available on certain product lines but due to size and colour variations we quote for this on an individual basis.

Of course, we never mind who pays the bill! 😁 We are also very happy to split bills if required.

The door is always open for new Futera Stars. Whilst we may be at capacity for the current calendar year, we do welcome enquiries from potential Futera Stars in order to assist our selection process for the following 12 months.

We recommend washing items at a maximum of 40 degrees as soon as possible after use to prevent stains sitting in the fabric for too long. Air drying is preferable for all garments and if ironing is required then we would always suggest turning products inside out and never iron directly onto heat pressed graphics.